Frequently Asked Questions

Carriage/Delivery!

Delivery for UK orders is free on all orders over £150+vat.

For orders under £150+vat carriage is charged at £8.75+vat.

If you are placing an order for Highlands,Islands and overseas POA.

School Uniform Direct Delivery

When an order is placed for School Uniform, at the checkout stage you will be asked an option of whether you require home or School delivery.

Delivery to School is FREE, delivery to home will be £3.75+vat

Samples

Samples of all our products are available. Due to the high cost of administration, samples are charged in full but can either be used in a future order or be returned without a restock charge within 15 days.

How do I pay?

We accept most major credit and debit cards, you can pay via bacs , or you can apply for a Trade Credit Account.

How long does my order take?

Embroidered or screenprinted garments take around 10-14 working days from approval of artwork. There will be peak periods where things may take a little longer or when products are out of stock, we would normally keep you informed.

Will I receive an artwork proof?

We would normally produce a visual for all new logos' and designs. For embroidered designs and logos' we normally, email a copy of the design and if required a copy can be put into the post.

For screenprinting an email proof is sent.

We require you to sign a form to confirm the approval of artwork before we start production. We are not responsible for errors once a proof has been signed off by the customer.

We don't have the product on our website that you are looking!

If you cannot see the product or find the product code, please get in touch we have lots of supply bases and may still be able to help you.

How do I send my artwork to you and in what format?

For embroidery a simple Jpeg will be suitable, but ideally a PDF, or EPS file is best.

You can email, or post a simple sketch and we can convert this into a vector artwork, for this there may be artwork charges that apply.

If you are unsure, please get in touch

Delivery of Goods

Standard deliveries are made from Monday to Friday between 8am and 6pm.

If you do require a Saturday Morning delivery, an add on price can be quoted for.

We cannot provide you with any information on the exact time of delivery, as we do not know which route the driver will take. We can only say whether or not the order has been dispatched for delivery that day, or if there have been any problems.

What happens if I am not in to receive the order?

If the driver does not find you in to receive the goods, he will try again the next day. Normally two attempts will be made to deliver the goods. The driver will leave a message quoting a telephone number. Please ring this number to arrange a new delivery date.

What happens if I am not in to receive the order?

What happens if I want to cancel an order?

In order to be able to offer you a fast delivery service, many orders/logos are started within hours of receiving them. This means that unfortunately it is not always possible to cancel your order or sometimes you may be charged for the work carried out.

Expenses are incurred once an order is placed with us including artwork production, ordering of materials, and placement of orders with vendors which are subject to their cancellation or restocking policies and charges. If an order is cancelled once placed, Maverick Promotions reserves the right to charge for artwork fees, restocking costs and any other expenses incurred by us between the time we received your payment and the cancellation request was received.

Goods returns, what is your returns policy?

Our goal is one-hundred percent customer satisfaction.

Please ensure that you order the correct sizes at the time of ordering as once goods are personalised they cannot be returned.

If you do wish to return an item, email us at info@logos4clothes.com , indicating which item(s) and the number of items to be returned, and the reason for returning the item, and whether you are seeking a replacement or refund.

If you can give us a daytime contact telephone number. If the item is returnable under our Returns Policy terms and conditions, we will issue you with a returns address and a Returns Authorisation Code. You must obtain a Returns Authorisation Code before sending anything back to us or we will not otherwise be able to process your Return.

Defective Items

If an item is defective, we will happily refund your costs in returning it to us. The item(s) must be returned in the condition in which you received it within 15 days of delivery.

Change of Mind

Products returned to us because you have changed your mind must be in perfect re-saleable condition, and must be returned within 30 days of delivery. We therefore cannot accept a return if the packaging has been personalised and the order has been fulfilled correctly.

PLEASE NOTE: that item(s) returned to us for reasons not due to our error or defective Product(s) will not have return postage/shipping costs refunded.

Goods that are not faulty and printed to the customer's specification cannot be returned or exchanged as they are produced to the customer's requirements.

If the customer has received goods and does not like the colour, or they have selected the wrong size, the garments cannot be returned unless defective.

Lost in Transit

We cannot be held responsible for packages you return to us that get lost in transit: as you are responsible for returning the items to us, we recommend sending the packages by Recorded/Special delivery.